Refunds and Returns
Right to return:
If for any reason you are not happy with your purchase simply notify and return it to us within 48 hours of receiving your order and we will exchange it for an alternative product or refund your money less a 20% restocking fee (delivery costs are non-refundable). Re-shipping charge for alternative products lies with the customer.
Defective Product:
We do our best to ensure that the products we deliver to you are of a high quality and in good working order and without defects.
The following will NOT be regarded as defects and will not entitle you to a return under this section 3:
faults resulting from normal wear and tear;
damage arising from negligence, user abuse or incorrect usage of the product;
damage arising from electrical surges or sea air corrosion;
damage arising from a failure to adequately care for the product;
damage arising from unauthorized alterations to the product;
where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you; and in relation to unboxed deals, signs of handling and/or repackaging.
Standard Warranty
If you have received a product which turns out to be defective or otherwise of poor quality, please notify us as soon as reasonably possible after you become aware of the defect or poor quality.
The Standard Warranty of our inverters and Batteries may be requested upon purchase.
Once we have inspected the product and validated your return, we will at your choice repair / replace the product (if such repair is possible / we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product or refund you. If the repair / replacement takes longer than 21 days, we will get in touch with you.
If for any reason you are not happy with your purchase simply notify and return it to us within 48 hours of receiving your order and we will exchange it for an alternative product or refund your money less a 20% restocking fee (delivery costs are non-refundable). Re-shipping charge for alternative products lies with the customer.
Defective Product:
We do our best to ensure that the products we deliver to you are of a high quality and in good working order and without defects.
The following will NOT be regarded as defects and will not entitle you to a return under this section 3:
faults resulting from normal wear and tear;
damage arising from negligence, user abuse or incorrect usage of the product;
damage arising from electrical surges or sea air corrosion;
damage arising from a failure to adequately care for the product;
damage arising from unauthorized alterations to the product;
where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you; and in relation to unboxed deals, signs of handling and/or repackaging.
Standard Warranty
If you have received a product which turns out to be defective or otherwise of poor quality, please notify us as soon as reasonably possible after you become aware of the defect or poor quality.
The Standard Warranty of our inverters and Batteries may be requested upon purchase.
Once we have inspected the product and validated your return, we will at your choice repair / replace the product (if such repair is possible / we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product or refund you. If the repair / replacement takes longer than 21 days, we will get in touch with you.