Terms and Conditions
Upon entering this website, you acknowledge that you have released and absolved the providers, owners, and creators of this site from all liabilities that may arise from your use of the website.
All orders and purchases of goods from us, whether made in-store, by telephone, through our website, or by any other means we may permit, are subject to these Terms and Conditions. Acceptance by us occurs either: (i) upon the delivery of goods to you; or (ii) by providing the purchased goods to you at the trade counter. At this point, a legally binding contract is established between us.
Payment: The processing of your payment and acknowledgment of your order does not constitute legal acceptance of your order. Where we accept your order, we have a legal duty to supply goods that are in conformity with these Terms and Conditions.
All goods supplied remain the property of GritCore until such time as they are paid for in full.
We must receive payment for the whole of the price of the goods you order and purchase, and any applicable charges for delivery, before your order can be processed unless we have agreed otherwise in advance in writing.
All goods sold through this site are sold as ‘retail goods’. The vendor cannot be held responsible for any injury caused by improper use.
The format of our invoice and statements to you will solely be dictated by us. All prices on the website include 15% VAT. A tax invoice is available on request during the checkout process.
This site trades in accordance with recent international directives for online trading as follows:
Availability: All goods are subject to availability. While we endeavor to hold sufficient stock to meet all orders and purchases, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we will attempt to contact you using the details you have provided to us to ask you how you wish to proceed. We may, at our discretion, process any part of the order which is available. Where goods are out of stock, we will refund you the price paid for such goods as soon as possible and in any case within 30 days or, in the case of an account customer, we may, in our absolute discretion, as soon as possible raise a credit to offset the amount invoiced to you.
We provide a secure checkout for the encrypted delivery of sensitive customer information such as contact and credit card details.
Pricing: Occasionally, an error may occur and goods may be either incorrectly priced, incorrectly discounted or described incorrectly, in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavors to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.
Returns & Refunds
1) Right to return: If for any reason you are not happy with your purchase simply notify and return it to us within 48 hours of receiving your order and we will exchange it for an alternative product or refund your money less a 20% restocking fee (delivery costs are non-refundable). Re-shipping charge for alternative products lies with the customer.
2) Defective Product: We do our best to ensure that the products we deliver to you are of a high quality and in good working order and without defects.
The following will NOT be regarded as defects and will not entitle you to a return under this section 3:
faults resulting from normal wear and tear;
damage arising from negligence, user abuse or incorrect usage of the product;
damage arising from electrical surges or sea air corrosion;
damage arising from a failure to adequately care for the product;
damage arising from unauthorized alterations to the product;
where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you; and in relation to unboxed deals, signs of handling and/or repackaging.
Standard Warranty
If you have received a product which turns out to be defective or otherwise of poor quality), please notify us as soon as reasonably possible after you become aware of the defect or poor quality.
The Standard Warranty of our inverters and Batteries may be requested upon purchase.
Once we have inspected the product and validated your return, we will at your choice repair / replace the product (if such repair is possible / we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product or refund you. If the repair / replacement takes longer than 21 days, we will get in touch with you.
PAYMENT OPTIONS ACCEPTED
Payment may be made via Visa, MasterCard credit cards or by bank transfer into the GritCore bank account.
CREDIT CARD ACQUIRING & SECURITY
Credit card transactions will be acquired for GritCore via Payfast (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. Payfast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.Payfast.co.za to view their security certificate and security policy.
CUSTOMER DETAILS SEPARATE FROM CARD DETAILS
Customer details will be stored by GritCore separately from card details which are entered by the client on Payfast ‘s secure site. For more detail on Payfast refer to www.payfast.co.za
MERCHANT OUTLET COUNTRY & TRANSACTION CURRENCY
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
RESPONSIBILITY
GritCore takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods. COUNTRY OF DOMICILE This website is governed by the laws of South Africa and GritCore chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process.
EXPORTS
Please contact us for any orders that will need to be shipped across a border.
DISPATCH & LEAD TIME Once full payment has cleared and reflects in our bank account, we will dispatch either our inhouse, or BobGo aligned couriers to collect your order and deliver it directly to your front door. Our standard delivery takes 2 – 7 working days, depending on your location and public holidays. Once your waybill has been processed and your order has been collected, we will forward you a tracking number so you can track the progress of your parcel on https://track.bobgo.co.za/
Contact:
GritCore email:
info@gritcore.co.za
Phone:
0766 123 123
135 Corlett Drive, Bramley, Johannesburg, 2090
All orders and purchases of goods from us, whether made in-store, by telephone, through our website, or by any other means we may permit, are subject to these Terms and Conditions. Acceptance by us occurs either: (i) upon the delivery of goods to you; or (ii) by providing the purchased goods to you at the trade counter. At this point, a legally binding contract is established between us.
Payment: The processing of your payment and acknowledgment of your order does not constitute legal acceptance of your order. Where we accept your order, we have a legal duty to supply goods that are in conformity with these Terms and Conditions.
All goods supplied remain the property of GritCore until such time as they are paid for in full.
We must receive payment for the whole of the price of the goods you order and purchase, and any applicable charges for delivery, before your order can be processed unless we have agreed otherwise in advance in writing.
All goods sold through this site are sold as ‘retail goods’. The vendor cannot be held responsible for any injury caused by improper use.
The format of our invoice and statements to you will solely be dictated by us. All prices on the website include 15% VAT. A tax invoice is available on request during the checkout process.
This site trades in accordance with recent international directives for online trading as follows:
Availability: All goods are subject to availability. While we endeavor to hold sufficient stock to meet all orders and purchases, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we will attempt to contact you using the details you have provided to us to ask you how you wish to proceed. We may, at our discretion, process any part of the order which is available. Where goods are out of stock, we will refund you the price paid for such goods as soon as possible and in any case within 30 days or, in the case of an account customer, we may, in our absolute discretion, as soon as possible raise a credit to offset the amount invoiced to you.
We provide a secure checkout for the encrypted delivery of sensitive customer information such as contact and credit card details.
Pricing: Occasionally, an error may occur and goods may be either incorrectly priced, incorrectly discounted or described incorrectly, in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavors to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.
Returns & Refunds
1) Right to return: If for any reason you are not happy with your purchase simply notify and return it to us within 48 hours of receiving your order and we will exchange it for an alternative product or refund your money less a 20% restocking fee (delivery costs are non-refundable). Re-shipping charge for alternative products lies with the customer.
2) Defective Product: We do our best to ensure that the products we deliver to you are of a high quality and in good working order and without defects.
The following will NOT be regarded as defects and will not entitle you to a return under this section 3:
faults resulting from normal wear and tear;
damage arising from negligence, user abuse or incorrect usage of the product;
damage arising from electrical surges or sea air corrosion;
damage arising from a failure to adequately care for the product;
damage arising from unauthorized alterations to the product;
where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you; and in relation to unboxed deals, signs of handling and/or repackaging.
Standard Warranty
If you have received a product which turns out to be defective or otherwise of poor quality), please notify us as soon as reasonably possible after you become aware of the defect or poor quality.
The Standard Warranty of our inverters and Batteries may be requested upon purchase.
Once we have inspected the product and validated your return, we will at your choice repair / replace the product (if such repair is possible / we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product or refund you. If the repair / replacement takes longer than 21 days, we will get in touch with you.
PAYMENT OPTIONS ACCEPTED
Payment may be made via Visa, MasterCard credit cards or by bank transfer into the GritCore bank account.
CREDIT CARD ACQUIRING & SECURITY
Credit card transactions will be acquired for GritCore via Payfast (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. Payfast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.Payfast.co.za to view their security certificate and security policy.
CUSTOMER DETAILS SEPARATE FROM CARD DETAILS
Customer details will be stored by GritCore separately from card details which are entered by the client on Payfast ‘s secure site. For more detail on Payfast refer to www.payfast.co.za
MERCHANT OUTLET COUNTRY & TRANSACTION CURRENCY
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
RESPONSIBILITY
GritCore takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods. COUNTRY OF DOMICILE This website is governed by the laws of South Africa and GritCore chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process.
EXPORTS
Please contact us for any orders that will need to be shipped across a border.
DISPATCH & LEAD TIME Once full payment has cleared and reflects in our bank account, we will dispatch either our inhouse, or BobGo aligned couriers to collect your order and deliver it directly to your front door. Our standard delivery takes 2 – 7 working days, depending on your location and public holidays. Once your waybill has been processed and your order has been collected, we will forward you a tracking number so you can track the progress of your parcel on https://track.bobgo.co.za/
Contact:
GritCore email:
info@gritcore.co.za
Phone:
0766 123 123
135 Corlett Drive, Bramley, Johannesburg, 2090